Return & exchange policies

If for some unfortunate reason you decide to request an exchange or refund of purchased items, kindly email with request and thereafter fill in requirements to qualify for exchange or refund.

All products must be returned in the original selling condition with all tags and labels attached. Packaging and items should be unused or unaltered and returned within 14 days of payment.

We have used every available option to try and make your online shopping experience for spectacle frames easy and accessible by including latest technology features such as 360 rotation of frames, virtual try on of frames and blog articles on how to select the perfect frame to suit your face size and shape. Therefore, we advise to please use every disposable option we’ve extended to ensure you are choosing the correct frame to suit you before making a commitment to purchasing frames, to avoid later disappointment. However, in the event of certain dissatisfaction, we are always willing to accommodate you and try our best to assist you with your exchange or return.